Spruce & CleanGUEST-READY PROPERTY CARECheck availability Menu
FREQUENTLY ASKED QUESTIONS
Clear expectations before the first clean.
Choose a question for the details on timing, linens, photos, and getting started.
What is included in a vacation-rental turnover?
The final checklist is property-specific. A typical plan may cover kitchens, bathrooms, bedrooms, floors, high-touch surfaces, trash, linen resetting when arranged, a visual supply check, completion photos, and a readiness review.
Can you work between same-day checkout and check-in?
Yes—same-day checkout-to-check-in turnovers are a core service. During onboarding, we confirm the property-specific window, access, scope, linen plan, and travel timing so the cabin can be prepared to the agreed guest-ready standard.
What if my guests need an early check-in?
Tell us the earliest requested arrival time when you inquire, and flag any changes before the clean. We confirm the guest-ready deadline for each turnover before you promise an early arrival to guests. An early-check-in request is not a confirmed completion time.
Do you clean glamping tents as well as cabins?
Yes—we clean cabins and glamping tents. We agree on the cleaning, bedding, staging, and supply responsibilities for each property, with its own checkout and check-in window.
Do you handle linens and restocking?
Yes, when the responsibilities and process are approved during onboarding. If the property has no usable onsite laundry facility, off-site laundering at the Spruce & Clean facility may be separately quoted and charged. Linen volume, turnaround, transport, storage, and handling requirements are reviewed before it is included.
Do I receive completion photos?
Yes—we agree on the rooms and guest-ready details to photograph in your property plan. Photos and issue notes help you review the finish without driving to the property.
Why does a recurring cabin need onboarding?
Onboarding aligns access, room standards, staging, supplies, linens, photos, damage reporting, and communication before repeat work begins. It reduces assumptions for both the owner and cleaner.
Do you serve outside Ashford?
Nearby requests are considered individually. Travel time, road conditions, schedule, property fit, and current capacity are reviewed from the real address or area.
Will the website give me an instant price?
Not for complex cabin and recurring turnover work. Spruce & Clean reviews the property and operating details before presenting a scope and price.
Does a property request book service?
No. A request begins the review. Service is accepted only after location, scope, timing, price, access, and availability are confirmed.
What should I avoid putting in the inquiry form?
Do not include door codes, alarm codes, passwords, payment-card details, government identification numbers, or other sensitive security information.
STILL HAVE A QUESTION?